Portable Traditional Outdoor Sauna for Compact Personal Use

Enjoy spa-quality wellness at home with this universal 2-person sauna, designed for deep relaxation, body detox, and muscle recovery. Crafted from premium Canadian red cedar or Canadian hemlock, this sauna delivers both natural beauty and superior performance. With a computer control panel, electric stove heating system, and optional power levels (3kW–12kW), this unit is built to fit both your space and your lifestyle.

✅ Key Features

1. Premium Wood Options – Choose from Canadian red cedar (fragrant, corrosion-resistant) or hemlock (dense, wear-resistant).

2. Electric Stove Heating – Efficient and powerful heating system for dry steam sessions.

3. Computerized Control Panel – Easily manage temperature and session time with precision.

4. Custom Sizes Available – Tailor dimensions to your space or project needs.

5. Transom Windows Design – Enhances airflow and adds modern aesthetic appeal.

What is the status of my order?
Once your order is placed, you’ll receive a confirmation email to track its status. When your order ships, we’ll send another email with a tracking link. You can also check the status anytime under your Order History in your account.

Can I change my order?
Orders can only be changed if they haven’t been processed for shipping yet. To request changes, please reach out to our support team via the Contact Us form or Live Chat.

Do you accept returns?
Yes, we do — provided the following conditions are met:

• The item was purchased from our official online store.

• The item has not been used in any way.

• The item is returned in its original packaging with all tags attached.

• The return or exchange request is submitted within 7 days of delivery.

To request a return, contact our support team via the Contact Us form or Chat Box. A member of our staff will respond as soon as possible.

How do I cancel my order?
Orders cannot be canceled after 72 hours, unless the wrong item was ordered. If you wish to cancel, please email us within 72 hours of purchase. After that, production begins and we’re unable to reverse your payment.

How do I track the progress of an order?
Once your order ships, you’ll receive an email and text notification with tracking details. Simply click the tracking link to view shipment progress.

Can I change my delivery address after I have placed my order?
If your order hasn’t been shipped yet, we can update your delivery address upon request. Please contact us via the Contact Us form for assistance.

Is it safe to use my credit/debit card on this website?
Yes, absolutely. We use PCI-compliant third-party payment processors—the highest standard of security certification. This ensures all cardholder data is stored, processed, and transmitted safely using industry-standard encryption technology.

For further assistance, please reach out to our support team anytime.

Order Processing Time
After you place an order, we typically need two weeks to prepare and customize your kit before shipping.

Shipping and Delivery Options
• Economy Shipping: Estimated delivery time is 25–30 days
• Express Shipping: Estimated delivery time is 15–18 days

Shipping and Delivery Terms
• Shipping Address: Your order will be delivered directly to the specified address, and installation services are not included. Please carefully check the shipping address at checkout to avoid delays or additional charges caused by incorrect or changed addresses.
• Shipping Costs and Carriers: Shipping costs may vary, but you will see the final price before completing your purchase. We work with reliable carriers to ensure safe and efficient delivery. Delivery times may vary due to weather or other unforeseen circumstances, and we will notify you promptly of any delays.
• Order Shipment and Tracking: Once your order is shipped, you will receive tracking information via email. The carrier will usually contact you in advance to arrange delivery. If you're unavailable at the time of delivery, please contact the carrier to reschedule—additional redelivery or storage fees may apply.
• Change of Delivery Address: By placing an order and selecting a delivery address, you agree that Pool Sauna Haven will rely on the address you provide for shipping. You are responsible for the shipping and handling fees displayed at checkout. Once the order is shipped, address changes may not be processed.
• Shipping Fee Adjustments: We reserve the right to adjust shipping and handling fees at any time, but such fees will always be displayed before you complete your order.
• Shipping Method and Risk: Pool Sauna Haven will select the most appropriate shipping method and carrier. All products are shipped via third-party freight networks. Once delivered to the designated location, ownership and risk of loss transfer to you.
• Delivery Time: Delivery times are estimates only. Actual delivery may vary due to weather, logistics, or other uncontrollable factors. Pool Sauna Haven is not responsible for delays or losses caused by such factors.

Curbside Delivery
• Curbside delivery means your order will be delivered to your driveway or curbside. For safety and liability reasons, carriers will not enter your backyard or assist with installation.

Receipt Responsibilities
• Inspect Products: Please inspect all products upon delivery for visible damage or missing items. After delivery, you are responsible for safely storing, installing, and handling the products.
• Missing Items: If any items are missing from your order, you must note the missing items on the delivery slip and immediately contact the carrier to initiate a search. If the issue remains unresolved, contact support@poolsaunahaven.shop.
• Damaged Products: If any products are damaged, please mark “Damaged” on the delivery slip and contact us within 7 days at support@poolsaunahaven.shop. We will coordinate with the carrier to investigate and, if necessary, provide replacement parts.

Disclaimer
Except as explicitly stated above, Pool Sauna Haven is not responsible for providing refunds, credits, or replacements for lost or damaged products.

Order Cancellation
• If you cancel your order within seven (7) days of placing it, we will provide a full refund free of charge.
• If you cancel your order after seven (7) days, a 5% processing fee will be charged based on the total order amount.

Returns and Refunds
• If your product is defective or does not meet your expectations (but is not damaged during shipping), please contact us within 30 days after delivery at support@poolsaunahaven.shop.
• Returned items must be properly packaged, placed on a pallet, and shipped back. We may ask for photos or require the item to be returned before issuing a refund or replacement.
• Unauthorized returns will not be accepted.
• Once approved, we will issue a full or partial refund/credit (minus shipping, handling, and any applicable fees). Products that do not meet the return conditions will not be eligible for a refund or credit.