Shipping Policy
Order Processing Time
After you place an order, we typically need two weeks to prepare and customize your kit before shipping.
Shipping and Delivery Options
• Economy Shipping: Estimated delivery time is 25–30 days
• Express Shipping: Estimated delivery time is 15–18 days
Shipping and Delivery Terms
• Shipping Address: Your order will be delivered directly to the specified address, and installation services are not included. Please carefully check the shipping address at checkout to avoid delays or additional charges caused by incorrect or changed addresses.
• Shipping Costs and Carriers: Shipping costs may vary, but you will see the final price before completing your purchase. We work with reliable carriers to ensure safe and efficient delivery. Delivery times may vary due to weather or other unforeseen circumstances, and we will notify you promptly of any delays.
• Order Shipment and Tracking: Once your order is shipped, you will receive tracking information via email. The carrier will usually contact you in advance to arrange delivery. If you're unavailable at the time of delivery, please contact the carrier to reschedule—additional redelivery or storage fees may apply.
• Change of Delivery Address: By placing an order and selecting a delivery address, you agree that Pool Sauna Haven will rely on the address you provide for shipping. You are responsible for the shipping and handling fees displayed at checkout. Once the order is shipped, address changes may not be processed.
• Shipping Fee Adjustments: We reserve the right to adjust shipping and handling fees at any time, but such fees will always be displayed before you complete your order.
• Shipping Method and Risk: Pool Sauna Haven will select the most appropriate shipping method and carrier. All products are shipped via third-party freight networks. Once delivered to the designated location, ownership and risk of loss transfer to you.
• Delivery Time: Delivery times are estimates only. Actual delivery may vary due to weather, logistics, or other uncontrollable factors. Pool Sauna Haven is not responsible for delays or losses caused by such factors.
Curbside Delivery
• Curbside delivery means your order will be delivered to your driveway or curbside. For safety and liability reasons, carriers will not enter your backyard or assist with installation.
Receipt Responsibilities
• Inspect Products: Please inspect all products upon delivery for visible damage or missing items. After delivery, you are responsible for safely storing, installing, and handling the products.
• Missing Items: If any items are missing from your order, you must note the missing items on the delivery slip and immediately contact the carrier to initiate a search. If the issue remains unresolved, contact support@poolsaunahaven.shop.
• Damaged Products: If any products are damaged, please mark “Damaged” on the delivery slip and contact us within 7 days at support@poolsaunahaven.shop. We will coordinate with the carrier to investigate and, if necessary, provide replacement parts.
Disclaimer
Except as explicitly stated above, Pool Sauna Haven is not responsible for providing refunds, credits, or replacements for lost or damaged products.