Returns & Refund Policy

Order Cancellation
• If you cancel your order within seven (7) days of placing it, we will provide a full refund free of charge.
• If you cancel your order after seven (7) days, a 5% processing fee will be charged based on the total order amount.

Returns and Refunds
• If your product is defective or does not meet your expectations (but is not damaged during shipping), please contact us within 30 days after delivery at support@poolsaunahaven.shop.
• Returned items must be properly packaged, placed on a pallet, and shipped back. We may ask for photos or require the item to be returned before issuing a refund or replacement.
• Unauthorized returns will not be accepted.
• Once approved, we will issue a full or partial refund/credit (minus shipping, handling, and any applicable fees). Products that do not meet the return conditions will not be eligible for a refund or credit.