FAQs

What is the status of my order?
Once your order is placed, you’ll receive a confirmation email to track its status. When your order ships, we’ll send another email with a tracking link. You can also check the status anytime under your Order History in your account.

Can I change my order?
Orders can only be changed if they haven’t been processed for shipping yet. To request changes, please reach out to our support team via the Contact Us form or Live Chat.

Do you accept returns?
Yes, we do — provided the following conditions are met:

• The item was purchased from our official online store.

• The item has not been used in any way.

• The item is returned in its original packaging with all tags attached.

• The return or exchange request is submitted within 7 days of delivery.

To request a return, contact our support team via the Contact Us form or Chat Box. A member of our staff will respond as soon as possible.

How do I cancel my order?
Orders cannot be canceled after 72 hours, unless the wrong item was ordered. If you wish to cancel, please email us within 72 hours of purchase. After that, production begins and we’re unable to reverse your payment.

How do I track the progress of an order?
Once your order ships, you’ll receive an email and text notification with tracking details. Simply click the tracking link to view shipment progress.

Can I change my delivery address after I have placed my order?
If your order hasn’t been shipped yet, we can update your delivery address upon request. Please contact us via the Contact Us form for assistance.

Is it safe to use my credit/debit card on this website?
Yes, absolutely. We use PCI-compliant third-party payment processors—the highest standard of security certification. This ensures all cardholder data is stored, processed, and transmitted safely using industry-standard encryption technology.

For further assistance, please reach out to our support team anytime.