Barrel Sauna - 2 Person

Our wooden saunas come with a 1-year limited warranty.

For sauna heaters, we provide a 1-year warranty on heating elements and a 5-year limited warranty on all other components for residential use.

For Harvia sauna heaters, the same coverage applies — a 1-year warranty on heating elements and a 5-year limited warranty on other components for residential use.

For full warranty details and terms, please visit: https://www.poolsaunahaven.com/warranty

Heater Information
We have carefully selected top-tier sauna heaters to pair with our saunas, ensuring an exceptional experience no matter what you choose. When selecting a heater, consider factors such as design, Wi-Fi versus manual control, dry versus humid heat, and your budget.
If you have any questions, we're here to help! You can reach our support team at support@poolsaunahaven.shop.

• Coast: A traditional Finnish wall-mounted heater with dual manual controls. You can set it to start heating automatically, up to 8 hours after it is set. With 40 lbs. of rocks, this heater heats quickly and allows you to create steam by ladling water over the stones.

• Toule: Same reliable performance as the classic Coast model, with added Wi-Fi control. Manage your sauna remotely, wherever you are. Set your weekly sauna schedule through the mobile app so your sauna is preheated exactly when you need it.

• Harvia KIP: Traditional Finnish wall-mounted heater with dual manual controls, including a delay timer. Heats quickly with 40 lbs. of rocks and allows you to create steam by ladling water over the stones.

• Harvia KIP Wi-Fi: Same performance as the classic KIP model, with Wi-Fi control. Manage your sauna remotely and set a weekly schedule for automatic preheating.

• Harvia Spirit: Modern heater with curved design and Wi-Fi control. Holds a substantial number of open-air rounded stones, providing soft, ample steam for an enhanced sauna experience while adding a stylish touch to your space.

Order Processing Time
After you place an order, we typically need two weeks to prepare and customize your kit before shipping.

Shipping and Delivery Options
• Economy Shipping: Estimated delivery time is 25–30 days
• Express Shipping: Estimated delivery time is 15–18 days

Shipping and Delivery Terms
• Shipping Address: Your order will be delivered directly to the specified address, and installation services are not included. Please carefully check the shipping address at checkout to avoid delays or additional charges caused by incorrect or changed addresses.
• Shipping Costs and Carriers: Shipping costs may vary, but you will see the final price before completing your purchase. We work with reliable carriers to ensure safe and efficient delivery. Delivery times may vary due to weather or other unforeseen circumstances, and we will notify you promptly of any delays.
• Order Shipment and Tracking: Once your order is shipped, you will receive tracking information via email. The carrier will usually contact you in advance to arrange delivery. If you're unavailable at the time of delivery, please contact the carrier to reschedule—additional redelivery or storage fees may apply.
• Change of Delivery Address: By placing an order and selecting a delivery address, you agree that Pool Sauna Haven will rely on the address you provide for shipping. You are responsible for the shipping and handling fees displayed at checkout. Once the order is shipped, address changes may not be processed.
• Shipping Fee Adjustments: We reserve the right to adjust shipping and handling fees at any time, but such fees will always be displayed before you complete your order.
• Shipping Method and Risk: Pool Sauna Haven will select the most appropriate shipping method and carrier. All products are shipped via third-party freight networks. Once delivered to the designated location, ownership and risk of loss transfer to you.
• Delivery Time: Delivery times are estimates only. Actual delivery may vary due to weather, logistics, or other uncontrollable factors. Pool Sauna Haven is not responsible for delays or losses caused by such factors.

Curbside Delivery
• Curbside delivery means your order will be delivered to your driveway or curbside. For safety and liability reasons, carriers will not enter your backyard or assist with installation.

Receipt Responsibilities
• Inspect Products: Please inspect all products upon delivery for visible damage or missing items. After delivery, you are responsible for safely storing, installing, and handling the products.
• Missing Items: If any items are missing from your order, you must note the missing items on the delivery slip and immediately contact the carrier to initiate a search. If the issue remains unresolved, contact support@poolsaunahaven.shop.
• Damaged Products: If any products are damaged, please mark “Damaged” on the delivery slip and contact us within 7 days at support@poolsaunahaven.shop. We will coordinate with the carrier to investigate and, if necessary, provide replacement parts.

Disclaimer
Except as explicitly stated above, Pool Sauna Haven is not responsible for providing refunds, credits, or replacements for lost or damaged products.

Order Cancellation
• If you cancel your order within seven (7) days of placing it, we will provide a full refund free of charge.
• If you cancel your order after seven (7) days, a 5% processing fee will be charged based on the total order amount.

Returns and Refunds
• If your product is defective or does not meet your expectations (but is not damaged during shipping), please contact us within 30 days after delivery at support@poolsaunahaven.shop.
• Returned items must be properly packaged, placed on a pallet, and shipped back. We may ask for photos or require the item to be returned before issuing a refund or replacement.
• Unauthorized returns will not be accepted.
• Once approved, we will issue a full or partial refund/credit (minus shipping, handling, and any applicable fees). Products that do not meet the return conditions will not be eligible for a refund or credit.

What is the status of my order?

Once your order is placed, you’ll receive a confirmation email to track its status. When your order ships, we’ll send another email with a tracking link. You can also check the status anytime under your Order History in your account.

Can I change my order?

Orders can only be changed if they haven’t been processed for shipping yet. To request changes, please reach out to our support team via the Contact Us form or Live Chat.

Do you accept returns?

Yes, we do — provided the following conditions are met:

The item was purchased from our official online store.

The item has not been used in any way.

The item is returned in its original packaging with all tags attached.

The return or exchange request is submitted within 7 days of delivery.

To request a return, contact our support team via the Contact Us form or Chat Box. A member of our staff will respond as soon as possible.

How do I cancel my order?

Orders cannot be canceled after 72 hours, unless the wrong item was ordered. If you wish to cancel, please email us within 72 hours of purchase. After that, production begins and we’re unable to reverse your payment.

How do I track the progress of an order?

Once your order ships, you’ll receive an email and text notification with tracking details. Simply click the tracking link to view shipment progress.

Can I change my delivery address after I have placed my order?

If your order hasn’t been shipped yet, we can update your delivery address upon request. Please contact us via the Contact Us form for assistance.

Is it safe to use my credit/debit card on this website?

Yes, absolutely. We use PCI-compliant third-party payment processors—the highest standard of security certification. This ensures all cardholder data is stored, processed, and transmitted safely using industry-standard encryption technology.

For further assistance, please reach out to our support team anytime.